Question 1 : How long does it take for the package to arrive?

Around 1-3 days for Jabodetabek area, and could be up to a week for further distance nationwide. See Shipping and Returns for details on Shipping Policy.

Question 2 : Why can't I confirm my payment?

Payment Confirmation tab is located on top of the webpage the moment you log into our website. However if the server is down and you can't confirm via website, feel free to notify us via email to sales@impromptushop.com or Customer Service number at (+62)857 1917 1288 during working hours.

Question 3 : Can I return the goods after I receive it?

Depends on the reason. We only accept return if it's damaged when you receive it, and return should be made within 7 days after received. See Shipping and Returns for details.